At The London Policing College we believe that Policing is very similar throughout the world and COPS have a role which whatever the country, context or situation comprises very similar activity although at times with different emphasis.
The role can be looked as oppressive or as protective and this very straight forward approach allows us clarity on what COPS do. If you are a criminal, they are about control and frustrating your goals, if you are a victim they are about protection and allowing you go about your life. To do this they have to develop systems, processes and tactics to keep themselves safe and need to spend the time to develop social constraints to reduce risks and to increase the feelings of legitimacy and protection. In our model, we consider three dynamics:
|C||Crime prevention and||– effectively dealing with crime and criminals; and|
|P||Public and Police officer||– building confidence in our staff and communities that we are working to keep them safe|
|3||The power of Three||- the extra impact achieved through quality systems, effective performance management and through developing organisational culture and systems|
These are the corner stones to policing, they define what COPS do around the world and by working on these, we believe we can help individuals, teams and forces provide better services for the public.
So that is what the COPS do but we have considered the tens of thousands of officers who we have met and worked with across London, the UK, Europe, Africa, America, Australasia, China and the world and asked what makes some officers excel and shine. The outcome of our research is we believe the most effective officers are:
- Good Leaders: communicating well, resilient to the pressures and influences; and people who know when to command, control and more importantly collaborate to get results
- Competent in their role: with good knowledge of rules, procedures, law and policy; excellent skills to carry out their role and the attitude to improve and be the best
- Community focused knowing the importance of information, involvement and engaging the community to solve problems.
We consider areas of activity that people can improve in terms of social cognitive theory and how we develop and approach challenges. Our stepped approach moves through the following levels:
As an individual developing ability and self-confidence: effective officers want to be the best at what they do and the first step is working on what you do and how you do it. We focus on developing Communication, Knowledge and information management and using feedback so that people get a good understanding of their current strengths and development needs.
In influencing others, excellent officers influence others, they play a major role in setting the culture and style for colleagues and they create confidence in the community and partners. We focus on developing Resilience, Skills and Engaging the community and use exercises and role-play as opportunities to learn, trial and test new approaches.
At improving outcomes, exceptional officers make a difference by changing performance through collaborating with others, their enthusiasm and passion and involving the community in solutions. We focus on developing Collaboration with others, positive and effective Attitudes and Involving the community in problem solving. We use immersion and work based exercises, objective setting and longer-term support to bring our development opportunities back into bringing about real change in the workplace and improvements in performance.
Our COPS3 progressive learning system takes modern methods of development to help anyone reach their goals and to excel in what they do. We accredit all our courses against the COPS3 system and only allow delivery by qualified trainers, with experience in the policing environment who we have accredited to use the materials.
- Feedback and learning opportunities for people to assess their current performance and impact. We are keen to help people understand how different things could be if they understood and reacted to the issues which affect their performance.
- Opportunities to explore best practice from around the world and documented what works in policing so students can take new ways of working to find an effective and better approach for them. To ensure this is the case we have worked with the UK Skills for Justice and integrated the UK National Occupational Standards in our programmes so people know the learning will match against the frameworks used by UK Police Forces and the Policing College.
- Motivation and support to help them initiate and sustain change in the workplace, reinforcing what works for them and help them overcome setbacks.
In the United Arab Emirates we have 3 main partners through which we deliver training solutions to Abu Dhabi Police, Dubai Police and non-police community police organisations.
Our main delivery in Abu Dhabi is with our partner Al Darak Management Consultancy. In this partnership we provide expert trainers and Al Darak provide the logistics, arrange the support systems and training venues and negotiate with Abu Dhabi Police. We have delivered over 30 different programmes including management courses (Strategic Planning, Performance Management, Police Rules and Regulations, etc), personal development courses (Mind mapping, Neuro Linguistic Programming, Leadership and Loyalty, etc.) and skilled based programmes (traffic officer skills courses, Health and Safety, motor cycle skills, Intelligence analysis, etc.). We are working with Al Darak on major new proposals to deliver Driving Pursuit training, Cybercrime Investigation skills, Paramedic development courses and Environmental health and Safety.
Rod has been involved with the Community police and Police Science Institute for many years both delivery and as a member of their Advisory Board. As such we have close links with the Institute and our members provide regular courses on Community Safety, Youth Crime and Community Engagement. The Institute was established by Abu Dhabi Police to support their development of Community Safety models and since then has taken a wider remit of providing evidence based training on a range of subjects. The programmes we have developed are extremely well received and cover specific subjects from Media and Police, Tourism and Police, Youth Violence and running engagement events for young people. A small group of trainers support these programmes.
We are currently in discussions with Zayed University to deliver a number of courses in Dubai. This would widen our delivery and involve us with a new delivery partner which would not be in competition with either our work with Al Darak (our key partner) and Community Police and Police Science Institute.
To ensure the highest quality learning experience our trainers have been carefully recruited and selected; our materials carefully reviewed and approved and we deliver in excellent facilities; fit for purpose, comfortable and appropriate for the learning. When all of this has been achieved then we accredit the programme as part of the COPS3 progressive learning system. We have clear standards for each:
Trainers must hold Qualified Teacher Status or be working towards it through an accredited programme such as Preparing to Teach in the Adult Learning Sector. They must also be qualified in the subjects they are training. For many courses this will require an academic qualification (For example a Masters Degree in Criminology or Business) or an assessed membership of a professional organisation (The Chartered Management Institute for instance). However for operational skills courses the most relevant qualification may be our assessment as a board that the person is a Master Practitioner in a subject, assessed against National Occupational Standards and using our own knowledge of them. Our trainers are all currently experts in their field and have committed to continuous professional development and learning from each other.
To be an accredited COPS3 course, workshop or programme it must pass a series of tests. Firstly it must focus on Crime prevention, Offender management, Police and community Safety and how officers can improve their performance in the workplace. We normally use the UK National Occupational Standards to set out good practice and to ensure that students have clarity about what works and how they can improve outcomes. Finally the programme must have clearly set learning outcomes which ensure that Competence, Leadership and Community engagement are seen as the developmental areas that we will work on progressing from improving a student’s performance, helping them develop strategies to influence others and how to impact on organisational outcomes.
Finally whether in the UK or across the world we work with local facilities providers to ensure that the learning environment is perfect for the training required. This is often in hotels but we also deliver on clients own premises and in specially designed facilities for specialist skills development.
Accreditation is signed off by a member of the board so only courses which reach these high standards and which are documented and audited are allowed to use the COPS3 TM or count towards our range of COPS3 awards.